VUMI’s medical team is available 24 hours a day, 365 days a year. Notifications can be sent through any of the following options:

By Phone Within Canada

To notify a medical emergency within Canada, please use :

Main Toll Free Number : +1 800 879 4236

By Phone Within USA

To notify a medical emergency within USA, please use :

Main Toll-Free Number : +1 855 276 VUMI (8864)

By Phone Outside Canada

For notifications outside of Canada or USA, please use the corresponding number from this list:

DescriptionPhone
From Mexico+52 (55) 41 70 3647 (local number)
From Guatemala+502 2 278 7023 (local number)
From El Salvador+503 2 113 0454 (local number)
From Costa Rica+506 4 001 5364 (local number)
DescriptionPhone
From Venezuela+58 (212) 720 1730 (local number)
From Peru+5117008749 +5117008751 (local number)
From Brazil+55 11 3197 6670 (local number)
From Europe (Spain)+34 91 761 0904 (local number)

myVUMI™

Log in to the myVUMI™ insured portal at www.myvumiportal.com or download the myVUMI™ app.

By Email

Send an email to notifycanada@vumigroup.com with the information detailed below in the Notification / Pre-Certification Form. You will receive a confirmation email and our medical team will contact you as soon as possible.

Notification / Pre-Certification Form

Complete the following information to send a notification or request prior to certification about a medical procedure or event. Once you have completed the information, click on the “Submit” button below. You will receive a confirmation email and our medical team will contact you as soon as possible.